🚚 Delivery (DHL)

We strive to ensure fast and convenient delivery of every order. Below are details on processing, delivery times and costs.

1. Order processing

• Orders received before 16:00 (Central European Standard Time (Berlin)) are processed on the day of order, after 16:00 the next business day.

• Orders are processed on business days (Monday to Friday).

• Order processing time is 0–2 days.

• After payment is processed and confirmed, we prepare the order for shipment.

2. Delivery times (DHL)

• Estimated delivery time after order processing: 1–3 days (within Germany).

  Delivery is carried out on working days (Monday to Friday)

3. Total time to receive your order

• Taking into account processing and delivery, you will receive your order approximately within 1–5 working days from the moment of placing it (depending on the delivery region).

4. Delivery cost

• Shipping costs are calculated automatically and shown in the cart / during checkout.

• Fixed delivery cost - €5.95.

• Free delivery for orders over €100.

5. Tracking & discretion

• After dispatch, you will receive a DHL tracking number.

• We ship in neutral, discreet packaging with no indications of the contents.

🏬 Store pickup

• Store pickup is available (if selected during checkout).

• We will notify you once your order is ready for pickup.

🔁 Returns

If you wish to return an item, please contact us before sending anything back so we can guide you through the return process and provide the correct return details.
Please note that hygiene and intimate products may not be eligible for return if unsealed/opened or used, unless the item is defective or damaged upon arrival.
For any return request, please include your order number and a short description of the reason for return.